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London Heathrow Plaza Premium lounge review. Terminal 4 arrivals

In January, I made a pit stop at the Plaza Premium arrivals lounge at Heathrow Terminal 4. I stayed for an hour after a long flight, and was happy with the experience. The lounge is small but fantastic – it’s well furnished and has a ‘New York loft’ vibe. There’s a small a la carte menu, complimentary bar and showers. As an arrivals lounge, it’s a great place to freshen up after a long flight.

One area where the lounge stood out is that everything was made to order – the food and the coffee.

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What I liked

  • Well furnished space
  • High quality a la carte menu
  • Barista made coffee
  • Wide alcohol selection

What could be improved

  • For an arrivals lounge, I don’t have any complaints!

Access Requirements

I got access via my AMEX Platinum Card. My membership works out as great value. I was travelling with my wife and daughter and save around $50-100 on food, each time we visit a lounge.

Plaza Premium have a network of contract lounges worldwide, and most of them are pretty good. Check out my reviews of the Heathrow Plaza Premium lounges in Terminal 4 and Terminal 2. There are some bad ones however, like when I visited the Plaza Premium Lounge in Ahmedabad, India.

The Lounge

The lounge is small - it’s basically just a restaurant with some toilets and showers. However that’s all you need in an arrivals lounge. I took a peek at the showers and they looked to be clean. The lavatories were also nicely designed.

I thought the space was high quality and had been furnished well. The bar had a cool 'New York loft’ vibe. Regular readers will know that I love a well decorated lounge. 

The Food

There’s a 3 course menu that you can order food from. I’ve uploaded the menu to the slideshow above, along with photos of my food. I got a vegetarian pasta and my wife got the fish and chips - we both enjoyed our meals.

The food quality reminds me of a half decent London pub. It’s definitely better than the buffet food you get in most airport lounges.

The Drinks

There was a rather cool bar - you can see photos in the slideshow above. I’ve also uploaded the drinks menu. House beer, wine and spirits are complimentary and there’s also a range of chargeable drinks.

I had an Americano coffee, which was freshly made by a barista. It was good quality, similar to what you might get in a Starbucks.


For me, this lounge is absolutely perfect for an arrivals lounge. It’s basically a small restaurant with some showers. The food was cook to order and the coffee was barista made.

If you arrive at Heathrow Terminal 4, then I recommend to relax here for an hour before leaving the airport.

There’s also a Plaza Premium Departures Lounge in Terminal 4. It’s a pretty sweet lounge. There’s lots of natural light. The food is also pretty good, with cook-to-order items on the menu.

The Gulf Air Lounge is in Heathrow Terminal 4. It’s also pretty good. I got an amazing photo of a Gulf Air Dreamliner. It was directly in front the lounge. It’s a well designed lounge with a lovely bar in the centre.

Etihad also have a lounge in Heathrow Terminal 4. Review here. It’s excellent. They have restaurant quality food, premium drinks and a nice kids play area. I loved the selection of Gin cocktails!

In Terminal 2, Plaza Premium have another lounge. Review here. The lounge is regularly voted as the best contract lounge in the world. While the lounge is good, I don’t think it’s that good! The lounge has a really classy feel to it.

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