What I liked
- The buffet was fresh and tasty
- (Watered down) Alcohol was complimentary
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The Loyalty Lounge Mumbai T2 is a very strange place. They offer a tasty buffet and have complimentary alcohol. Sounds pretty good right?! Well there’s more to the story. The beer is watered down, there are no outside windows and the decoration feels like a prison canteen!
The lounge offers a place to sit down and get fed. You also get free wi-fi, your own personal space and a place to charge your phone.
It’s important to put this lounge into context however. Check out my review of the Plaza Premium Lounge in Ahmedabad, for an example of a bad lounge! So while the Loyalty Lounge Mumbai T2 isn’t the best, it’s not the worst either!
I got access to the lounge with my Priority Pass Card. In this article, I explain how you can become a member of Priority Pass. At a 30% discount.
I was at the lounge before my Air India flight to London. If you’re going to book a flight with Air India, then you should go to this page. It’s their low fare finder. You can find the lowest fare to each destination.
Each of the photos in this article can be clicked, to open out the full slideshow. This is an in-depth article. Know exactly what to expect, when you visit.
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The Loyalty Lounge is available to enter via a Priority Pass membership. If you’re flying international out of Terminal 2, then it’s your only option.
Priority Pass is a membership program. That allows you to enter over 1,500 airport lounges worldwide. You can sign up to Priority Pass on this webpage. This is a special link, that provides discounts of up to 30%. The prices are as follows:
If you go direct to the Priority Pass website, then you don’t get these discounts. Don’t buy direct from the Priority Pass website!
A Standard Plus Membership costs $263. You get 10 free lounge visits per year. So each visit costs $26.30. Great value for unlimited food, unlimited alcohol and your own private space.
A Prestige membership costs $422 and provides unlimited lounge visits.
I have many Priority Pass Lounge reviews on my blog. The Plaza Premium Lounge in London Heathrow is an excellent Lounge. It’s a large lounge with restaurant quality food. There’s a classy bar, offering unlimited alcohol. There’s also large windows and lots of natural light.
The Virgin Clubhouse in New York, JFK can be entered with a Priority Pass Card. One of the best lounges in the USA. They have champagne on tap, lots of natural light, great food, a fun design and a pool table!
The Primeclass Lounge in Muscat is my favourite Priority Pass Lounge in the world. It’s massive. They have three separate buffets, premium alcohol, fresh juice bar, massage chairs, pool tables and computer games consoles. Take me back!
The Loyalty Lounge Mumbai T2 is a large square room with a buffet in one corner and a manned bar in another corner. This is a basic lounge – don’t expect power points, kids play areas and spa treatments!
The worst thing about the lounge was the ambience. It was awful. There are no windows to the outside. With no natural light, the lounge has horrific bright lighting. The lighting reminds me of the movies where the CIA interrogates a prisoner in a bright room. It’s really that bad! The lighting really affected my experience in the lounge. It was late at night, and I couldn’t relax.
While I’ve had mixed experiences at Plaza Premium Lounges, one thing they do well is that they provide well designed spaces with appropriate lighting. Check out this review of the Plaza Premium Lounge at Heathrow T4.
The furniture isn’t nice either. Some basic lounge chairs and low tables were provided and felt worn out.
There are no power points at the seats. There is simply one table where you could charge your phone out of a local socket.
There is a self-service buffet in one corner of the room. The selection was small, but good quality. In my view, it was the best feature in the lounge. The buffet had:
I went for the chicken biryani and didn’t regret my choice!
The food that was offered was genuinely good. It was replaced regularly and was high quality. If you check out the photos above, you’ll see that I didn’t hold back!
I started off with a coffee, which wasn’t the best. It was served out of a self-service machine.
There were a small range of complimentary spirits and beer available. The choice wasn't great, but most lounges in India charge for alcohol.
I went for a complimentary beer to begin. It tasted like water - It had clearly been watered down! To the credit of the bar tender, I pointed this out to him and he admitted the truth.
It reminded me of when I went backpacking in Vietnam during my 20’s. I would pay 5,000 doing ($0.20) for a fresh beer, which was basically 80% water! These days, I’m fortunate enough to enjoy better places in Vietnam – check out my review of the Intercontinental Danang, which is breath taking.
After one beer, I had to wash out the taste with a Glenfiddich whisky. It cost 400 inr ($5.50), and wasn’t watered down!
The Loyalty Lounge Mumbai T2 isn't great. The lighting is horrible, and there are no windows. However you can get fed well, and there’s complimentary alcohol.
The other lounge in Mumbai Terminal 2 is the Business Lounge. This is exclusively for Business Class Passengers. It’s much better than the loyalty lounge. If you have access, you should go there. It’s a large and bright space, with high quality food. The only issue is that they charge for alcohol.
Horrible management. Always huge queue outside. Need to spend one hour in queue. Never seen such poor management of lounge anywhere in the world
Horrible management. Always huge queue outside. Need to spend one hour in queue. Never seen such poor management of lounge anywhere in the world
Horrible management. Always huge queue outside. Need to spend one hour in queue. Never seen such poor management of lounge anywhere in the world
It's a basic lounge with minimal facilities. But it is worth visiting as this is the only lounge in T2 with complementary card access ( all other lounge like Adani One etc are chargeable and only for business class). So if you want a complementary lounge based on card access, this is the only option. Food is amazing but ambience is boring.
Kishore Agarwal
Horrible management. Always huge queue outside. Need to spend one hour in queue. Never seen such poor management of lounge anywhere in the world